Please note: afternoon appointments are currently available til 7pm, contact our office for availability.

Privacy Policy

Your privacy is important to us.

At Croydon Sports Injury & Spinal Clinic, we are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and disclose your personal information.

Still have questions?

Collection of Personal Information

We collect personal information that is necessary for providing our physiotherapy and healthcare services. This may include:

  • Your name, contact details, and date of birth.
  • Medical history and treatment details.
  • Payment information.
We may also collect information directly from you via phone, email, forms, or during consultations.

Use of Personal Information

The information we collect is used for:

  • Delivering physiotherapy services and managing your care.
    Communicating with you regarding appointments or treatment plans.
    Processing payments and claims through providers such as Medicare, WorkSafe, and NDIS.

Disclosure of Personal Information

We may disclose your personal information:

To health professionals involved in your care.
To third-party providers such as Medicare, private health insurers, or government agencies (e.g., WorkSafe, TAC, or NDIS).
As required by law.

We will never share your information for marketing purposes without your consent.

Data Storage and Security

Your personal information is stored securely, whether in electronic records or physical files. We take reasonable measures to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.

Access and Correction

You have the right to access your personal information and request corrections if necessary. To do so, please contact our clinic. We will respond to your request promptly.

Privacy Concerns or Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us directly. We take all privacy matters seriously and will work to address your concerns in line with Australian privacy laws.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes in legal or operational requirements. The latest version will always be available on our website.

What if I still have questions?

If you have any questions about this policy or how your information is handled, feel free to reach out to our friendly team. We’re here to help you every step of the way!