Frequently Asked Questions
Questions? We have answers.
We’re dedicated to providing compassionate, expert care to help you move better, feel stronger, and live pain-free. We’ve compiled answers to some of the most common questions our patients ask. If you have more questions, feel free to get in touch with our team.
Still have questions?
What are your consultation prices?
Our pricing is straightforward and transparent:
- Initial Consultation: $110
- Standard Consultation: $90
- EPC/Medicare: $20 Gap Fee
- TAC/DVA/WorkCover: No Gap Fee
If you have any questions about your eligibility for specific billing options, feel free to contact us for more information.
What types of physiotherapy services do you offer?
We offer a comprehensive range of physiotherapy services to help you achieve optimal health. Our specialties include sports physiotherapy, dry needling for pain relief, Pilates-based rehabilitation, chronic pain management, and post-surgical recovery. We also assist with managing work and motor vehicle injuries and support veterans with DVA claims.
How can I book an appointment?
Booking an appointment is simple. You can schedule your visit online through our website, give us a call, or send an email. We offer flexible appointment times to suit your schedule and make it easy to access care when you need it most.
Do you accept referrals from doctors and specialists?
Yes, we gladly accept referrals from GPs and specialists. We also work with various health programs, including WorkSafe Victoria, TAC, NDIS, and DVA, making it easier for you to access treatment under these schemes.
Can I claim my physiotherapy sessions through private health insurance?
Absolutely! We offer HICAPS on-site, which allows you to claim your private health insurance rebate instantly at the time of your appointment. Be sure to bring your health insurance card with you.
What should I expect at my first physiotherapy session?
During your first visit, we’ll conduct a thorough assessment to understand your condition and medical history. Based on this, we’ll develop a personalised treatment plan and explain the best course of action for your recovery. We take the time to ensure you’re informed and comfortable every step of the way.
Do you offer classes or programs like pilates?
Yes, we provide Pilates-based rehabilitation programs designed to improve strength, flexibility, and movement. Additionally, we offer aquatic therapy through our HeyHydro program, which can be a great option for clients seeking gentle yet effective exercise in the water.
Are your services affordable?
We understand that healthcare costs can be a concern, which is why we offer services at below-market prices without sacrificing quality care. We’re committed to making healthcare affordable and accessible for everyone in the Croydon community.
Do you treat sports injuries?
Yes, sports physiotherapy is one of our primary areas of expertise. Whether you’re a competitive athlete or a weekend warrior, we provide targeted treatment to help you recover quickly and safely from sports injuries, improve performance, and prevent future injuries.
Can you help with chronic pain management?
We specialise in chronic pain management and understand the impact it can have on your life. Our approach focuses on providing long-term relief by combining evidence-based techniques with compassionate care. We’ll work with you to develop a tailored plan to manage your pain and improve your quality of life.
Where is your clinic located?
Our clinic is conveniently located in Croydon, making it easy for locals and surrounding areas to access our services. Visit our Contact Us page for our address, phone number, and detailed directions. We look forward to welcoming you to our clinic!
What if I still have questions?
If you have any other questions or would like to learn more about our services, feel free to reach out to our friendly team. We’re here to help you every step of the way!